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new announcement from GR ........ UPDATE

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ProfilePosted byOptionsPost Date

HeyJudeB4Beatles

HeyJudeB4Beatles Report 5 May 2015 19:45

I use Facebook but never for other website pages. Shame on you gr

GlitterBaby

GlitterBaby Report 5 May 2015 19:26

The GR Team have been told many times over the years about giving priority to their FB page but they are not listening at all to the many members who do not use Facebook.

SylviaInCanada

SylviaInCanada Report 5 May 2015 18:17

Jacqueline ...............

I agree with you, it is entirely disrespectful to the members.


I was one of the ones who did complain on the FB page, and thus elicited GR's response as posted by Claire above


Jacqueline

Jacqueline Report 5 May 2015 17:23

Again, GR are insulting the PAYING members by posting on the facebook site, which I, for one, NEVER use

Jacqueline

Jacqueline Report 5 May 2015 17:22

http://www.genesreunited.co.uk/boards/board/living_relatives/thread/1351750

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 5 May 2015 16:36

This is GR's response on FB

" This was posted on Facebook in order to give people the opportunity to share it on their timelines and so with a larger audience, as it isn't specific to Genes Reunited. Thanks"

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 1 May 2015 21:20

For those of you without FB, after all, why should you need FB to know what's going on?

Copied from GR's FB page

"FAO Genes Reunited users, a brand-new documentary series is looking to hear from people who have lost touch with loved ones, and have managed to track them down, either independently or with the help of specialist agencies. Each programme will follow the process and detective work used by families and agencies as they hunt for lost relatives, and the cameras will be there to capture the moment as the two sides are reunited or meet each other for the very first time.
If your hard work and dedication to unlocking your family secrets is finally paying off, get in touch!
Email [email protected] to share your story!"

SylviaInCanada

SylviaInCanada Report 1 May 2015 21:13

and I just went back and posted

SylviaInCanada

SylviaInCanada Report 1 May 2015 21:09

I saw that, Claire!!

ArgyllGran

ArgyllGran Report 1 May 2015 21:02

So what does it say, Claire?

(For the benefit of the minority, such as myself, who aren't on FB!)

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 1 May 2015 19:54

Ah but ladies, the powers that be have been busy. They've posted a new announcement but appear to have got confused and stuck it on FB in error

HeyJudeB4Beatles

HeyJudeB4Beatles Report 1 May 2015 19:53

One wonders what would happen if we all posted abuse or email addresses on this thread ;-) ;-) ;-)

Jude

SylviaInCanada

SylviaInCanada Report 1 May 2015 19:22

I've posted just after you :-)

GlitterBaby

GlitterBaby Report 1 May 2015 19:15

tried and been ignored or got an answer so stupid it missed the point completely

SylviaInCanada

SylviaInCanada Report 1 May 2015 19:12

do you think we should be asking on FB if anyone knows when she will appear?

GlitterBaby

GlitterBaby Report 1 May 2015 18:10

Not surprised at all that the Community Manager has not put in an appearance.

SylviaInCanada

SylviaInCanada Report 1 May 2015 17:51

drummo .............

nope, no other contact.

The Community Manager is supposed to do the Suggestions Board round-up once a month .......... it's at least 2 months since the last round-up.


The staff almost never respond to postings on the Boards ............ I doubt they even read them! These threads are really a place for us to vent, without expecting any feedback from anyone by other members :-)


That's why any questions of GR should be asked by email, NOT on the Boards. The help you will get on site will be from other members ............. who are very experienced and you may even get better help from them :-)

The email address is ....

[email protected]

drummo

drummo Report 1 May 2015 09:22

Apart from Alison's reply via Cynthia has Alison actually replied to any of the boards herself.I can not find an answer but maybe one of you more experienced readers have found an answer.If Alison has not replied what chance is there to an answer to any questions we ask ?
Found her apology on the Announcement board on 24 April.There has obviously been no response since .So it looks like these comments everyone has made since that apology have been brushed under the carpet.

GlitterBaby

GlitterBaby Report 27 Apr 2015 11:24

Strange because the GR Facebook Team are not answering any questions about our new Community Manager.

Oh well perhaps now the GR Team will believe us members when we report a problem.

Cynthia

Cynthia Report 27 Apr 2015 11:16

Reply received about 45 mins ago.


From: Community Manager .
10:31 AM

Hello Cynthia

Thank you for the message.

The main problem was a gremlin in the account and it was that which caused the problem! We have a separate social media team who look after FB and it was them who alerted me to the messages posted there ( not getting replies didn't flag up any issue as I just believed that was perhaps normal!)

But I shall hold onto this info just in case I ever need to refer to it

Many thanks again

+++++++++++++++++++++++++




Not sure I am any the wiser to be honest..... :-S