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new announcement from GR ........ UPDATE

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ProfilePosted byOptionsPost Date

Cynthia

Cynthia Report 27 Apr 2015 11:16

Reply received about 45 mins ago.


From: Community Manager .
10:31 AM

Hello Cynthia

Thank you for the message.

The main problem was a gremlin in the account and it was that which caused the problem! We have a separate social media team who look after FB and it was them who alerted me to the messages posted there ( not getting replies didn't flag up any issue as I just believed that was perhaps normal!)

But I shall hold onto this info just in case I ever need to refer to it

Many thanks again

+++++++++++++++++++++++++




Not sure I am any the wiser to be honest..... :-S

Researching:
ADVICE: Click on 'My Threads' over on the left to find your replies. Please respond to your replies by typing in the Add Reply box at the bottom of the page. Enjoy!

GlitterBaby

GlitterBaby Report 27 Apr 2015 11:24

Strange because the GR Facebook Team are not answering any questions about our new Community Manager.

Oh well perhaps now the GR Team will believe us members when we report a problem.

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

drummo

drummo Report 1 May 2015 09:22

Apart from Alison's reply via Cynthia has Alison actually replied to any of the boards herself.I can not find an answer but maybe one of you more experienced readers have found an answer.If Alison has not replied what chance is there to an answer to any questions we ask ?
Found her apology on the Announcement board on 24 April.There has obviously been no response since .So it looks like these comments everyone has made since that apology have been brushed under the carpet.

Researching:
Dummond (Scotland & England) Eden (Yorkshire & Durham)

SylviaInCanada

SylviaInCanada Report 1 May 2015 17:51

drummo .............

nope, no other contact.

The Community Manager is supposed to do the Suggestions Board round-up once a month .......... it's at least 2 months since the last round-up.


The staff almost never respond to postings on the Boards ............ I doubt they even read them! These threads are really a place for us to vent, without expecting any feedback from anyone by other members :-)


That's why any questions of GR should be asked by email, NOT on the Boards. The help you will get on site will be from other members ............. who are very experienced and you may even get better help from them :-)

The email address is ....

[email protected]

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

GlitterBaby

GlitterBaby Report 1 May 2015 18:10

Not surprised at all that the Community Manager has not put in an appearance.

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

SylviaInCanada

SylviaInCanada Report 1 May 2015 19:12

do you think we should be asking on FB if anyone knows when she will appear?

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

GlitterBaby

GlitterBaby Report 1 May 2015 19:15

tried and been ignored or got an answer so stupid it missed the point completely

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

SylviaInCanada

SylviaInCanada Report 1 May 2015 19:22

I've posted just after you :-)

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

HeyJudeB4Beatles

HeyJudeB4Beatles Report 1 May 2015 19:53

One wonders what would happen if we all posted abuse or email addresses on this thread ;-) ;-) ;-)

Jude

Researching:
Cording/Llewellyn/Hyde/Homer/Pattie/Irvine/Hunt/Mead

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 1 May 2015 19:54

Ah but ladies, the powers that be have been busy. They've posted a new announcement but appear to have got confused and stuck it on FB in error

ArgyllGran

ArgyllGran Report 1 May 2015 21:02

So what does it say, Claire?

(For the benefit of the minority, such as myself, who aren't on FB!)

Researching:
Old genealogists never die.....they just lose their census.

SylviaInCanada

SylviaInCanada Report 1 May 2015 21:09

I saw that, Claire!!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 1 May 2015 21:13

and I just went back and posted

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 1 May 2015 21:20

For those of you without FB, after all, why should you need FB to know what's going on?

Copied from GR's FB page

"FAO Genes Reunited users, a brand-new documentary series is looking to hear from people who have lost touch with loved ones, and have managed to track them down, either independently or with the help of specialist agencies. Each programme will follow the process and detective work used by families and agencies as they hunt for lost relatives, and the cameras will be there to capture the moment as the two sides are reunited or meet each other for the very first time.
If your hard work and dedication to unlocking your family secrets is finally paying off, get in touch!
Email [email protected] to share your story!"

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 5 May 2015 16:36

This is GR's response on FB

" This was posted on Facebook in order to give people the opportunity to share it on their timelines and so with a larger audience, as it isn't specific to Genes Reunited. Thanks"

Jacqueline

Jacqueline Report 5 May 2015 17:22

http://www.genesreunited.co.uk/boards/board/living_relatives/thread/1351750

Researching:
To add feedback, use the white box below, headed 'ADD YOUR REPLY'. Do NOT, please, click on my name unless asked to do so. Do NOT use 'marked as answered' unless your query has been FULLY resolved It is NOT there to indicate that you have sent a message to anyone who posts on the thread, or that you have posted a response on the thread

Jacqueline

Jacqueline Report 5 May 2015 17:23

Again, GR are insulting the PAYING members by posting on the facebook site, which I, for one, NEVER use

Researching:
To add feedback, use the white box below, headed 'ADD YOUR REPLY'. Do NOT, please, click on my name unless asked to do so. Do NOT use 'marked as answered' unless your query has been FULLY resolved It is NOT there to indicate that you have sent a message to anyone who posts on the thread, or that you have posted a response on the thread

SylviaInCanada

SylviaInCanada Report 5 May 2015 18:17

Jacqueline ...............

I agree with you, it is entirely disrespectful to the members.


I was one of the ones who did complain on the FB page, and thus elicited GR's response as posted by Claire above

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

GlitterBaby

GlitterBaby Report 5 May 2015 19:26

The GR Team have been told many times over the years about giving priority to their FB page but they are not listening at all to the many members who do not use Facebook.

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

HeyJudeB4Beatles

HeyJudeB4Beatles Report 5 May 2015 19:45

I use Facebook but never for other website pages. Shame on you gr

Researching:
Cording/Llewellyn/Hyde/Homer/Pattie/Irvine/Hunt/Mead

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