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Unable to upload latest tree.

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Matthew

Matthew Report 7 Oct 2021 11:59

Hello. I've received an error message several times over several days, after selecting the latest gedcom file on my computer, and telling GR to upload it. I used the Help Centre or Support Team contact form nearly a fortnight ago to report this, but haven't had a response (including into my Junk Mail folder). Does anyone know of a current issue with uploading gedcoms that is being worked on? Thank you.
Matthew Wilde.

Researching:
In and near Sheffield, Yorkshire, England: Wilde; Barringham (also in the Netherlands around 1800); Fretwell; Turver; and Turner and Scholey, in the 17th and 18th centuries. In India: Longhurst and Thomas (in Lucknow). I shall not be renewing my subscription, when it expires on 19/3/21, after decades of membership. I have not been able to upload the latest version of my family tree for some months, and several requests for help have not been responded to. In its early years, I did make contact with many previously unknown cousins through Genes Reunited - for which I will always be grateful.

ArgyllGran

ArgyllGran Report 7 Oct 2021 12:31

This, or similar, is a frequent problem on GR.
People often find it says "uploading" for hours or days, with nothing apparently happening.

Have you tried emailing them directly?

[email protected]

They usually reply within 3-5 working days.

Researching:
Old genealogists never die.....they just lose their census.

Kense

Kense Report 7 Oct 2021 17:16

You could use a GEDCOM Validator or Consistency Checker to check that there aren't any errors on your GEDCOM.

ErikaH

ErikaH Report 7 Oct 2021 17:49

I doubt very much that GR are ‘working on’ anything

You’d probably be better just to add your tree on GR one person at a time

nameslessone

nameslessone Report 7 Oct 2021 19:53

I hope it is not a big tree then.