General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

WARNING - check your genesreunited account setting

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Iain

Iain Report 10 Dec 2009 21:40

I have just noticed that my bank account has unexpectedly been debited by genes reunited.
When I last upgraded my account I failed to notice that the default setting was to automatically renew when the membership expired. I also failed to notice that one of the many emails I relieve from genes reunited was reminding me that my membership was about to be renewed automatically.
I emailed genes reunited explaining my error, and even tho the account was only ungraded a few days ago and I haven't even logged onto the account for some time, they appear to be unwilling to refund the money.
Technically they are within their rights, but I'm pretty disappointed they seem to be desperate enough for money to be so unfair.
So please check your account settings and don't make the same mistake!

also see this thread: http://forums.moneysavingexpert.com/showthread.html?t=1646565

Elizabethofseasons

Elizabethofseasons Report 10 Dec 2009 23:23

Dear IainM

Hello

Will take note of this. My GR account has to be renewed.

Thank you for telling us.

Best wishes
x

Lindsey*

Lindsey* Report 11 Dec 2009 03:09

Everyone should check their account settings, although I have set and saved my account to single ..each time I revisit it says continuous ?

Researching:
For better results please give all the details ,name, date place as you can {pictures by me }

Purple **^*Sparkly*^** Diamond

Purple **^*Sparkly*^** Diamond Report 11 Dec 2009 03:29

I think if you don't have continuous as the renewal, you might end up paying more!

Liz