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Top tip - using the Genes Reunited community

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cannot access familt tree

ProfilePosted byOptionsPost Date

Bobtanian

Bobtanian Report 14 Jan 2010 08:27

I suggest you look throught the FAQ's and if no help there contact support......you MAY have an add on that is missing.or corrupt..if you get what I mean....

Bob

Persephone

Persephone Report 14 Jan 2010 08:25

Send a message to Genes as even if you are not on broadband it should not happen. Having said that when I was on dial up on a couple of occasions I had the same problem and left it and went back the next day and it was Okay.
Genes should tell you why it is glitching.

Good Luck
Persey

Colin

Colin Report 14 Jan 2010 08:23

can anyone help please i cannot access the family tree, everything else i can,everytime i click on the family tree it says getting relations and then sticks , i then have to cntrl alt delete, to exit the whole site, doesn't matter what time of day or night any help would be appreciated