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Help Needed Please,

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Sue In Yorkshire.

Sue In Yorkshire. Report 23 Jan 2010 02:55

Hi Kaz in a tizz.

You are right I don't want gold membership,Waste of money..

I just hope they mail me on Monday or sooner as I know they work week ends,
.
Thanks for replying.
Sue

Kaz in a Tizz

Kaz in a Tizz Report 23 Jan 2010 01:53

Hi Sue

I am not sure but I think the upgrade on GR refers to their "gold membership" etc which I am sure you don't want. Just stick to renewal rather than upgrade in your correspondence with them and hopefully you will get it sorted.


BW

Kaz :o)

Ps am sure they would respond quickly to a request about upgrading lol

Sue In Yorkshire.

Sue In Yorkshire. Report 23 Jan 2010 01:27

This may sound daft to some of you,But my renewal is due in about 2 weeks,
The problem is I have a new card and I have looked for the ""Upgrade Now"" link which when I looked in the FAQ's it said the "Upgrade Now" was on the home page.

Well I am either daft or Genes are because I certainly can't see the Upgrade Now on my home page.

I have looked in My Account details nothing there..And also clicked on my Renew Now and it won't let me Renew.


I have sent then a query about this upgrade but I know I won't get an answer until they try to renew my membership.


So my other question is do Genes ever reply to enquiries about renewal..

Thanks for all replies
Sue