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502 bad gateway

ProfilePosted byOptionsPost Date


Christine Report 12 Jun 2019 17:02

Hi Thank you. it did seem to resolve itself after a couple of hours but nothing from support which is very disappointing.


Florence61 Report 11 Jun 2019 18:23

I had that message this morning but I just went off the site and then went back in without a problem.

Try signing out and then resigning in to see if that makes a difference. if you still cant access your tree then maybe email support.
Can you do anything else though like search or send messages?

Florence in the hebrides


+++DetEcTive+++ Report 11 Jun 2019 15:34

Old article from The Guardian


+++DetEcTive+++ Report 11 Jun 2019 15:31

explanations on the internet seem to suggest it’s a server problem.

Have you emailed GR directly?

They aim to reply within 3 working days.


Christine Report 11 Jun 2019 15:19

Hello hopefully someone can assist me as I do not seem able to get a response from the support team. Does anyone know what this message means? i can no longer access my family tree which is obviously very worrying. Any ideas?