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502 bad gateway

ProfilePosted byOptionsPost Date

Christine

Christine Report 12 Jun 2019 17:02

Hi Thank you. it did seem to resolve itself after a couple of hours but nothing from support which is very disappointing.

Florence61

Florence61 Report 11 Jun 2019 18:23

I had that message this morning but I just went off the site and then went back in without a problem.

Try signing out and then resigning in to see if that makes a difference. if you still cant access your tree then maybe email support.
Can you do anything else though like search or send messages?

Florence in the hebrides

+++DetEcTive+++

+++DetEcTive+++ Report 11 Jun 2019 15:34

Old article from The Guardian

https://www.theguardian.com/technology/askjack/2013/aug/01/502-bad-gateway-error

+++DetEcTive+++

+++DetEcTive+++ Report 11 Jun 2019 15:31

explanations on the internet seem to suggest it’s a server problem.

Have you emailed GR directly?
Support@genesreunited.co.uk

They aim to reply within 3 working days.

Christine

Christine Report 11 Jun 2019 15:19

Hello hopefully someone can assist me as I do not seem able to get a response from the support team. Does anyone know what this message means? i can no longer access my family tree which is obviously very worrying. Any ideas?