General Chat

Hello sister in law how are you doing? Yes the formatt has changed and I can't get me head round it-loads of people having probs. Maybe we can figure it out together. Sioux seems to know what she doing, got to get your nephw and niece in bed now and won't be long myself. Take care. catherine xx

Had not realised the tree layout had changed Don't know if i like it or not. Liz

hi steve, yes i'm getting that, it's right down in the left hand corner so i have to go to shared trees click on one of the trees that i have then i can get mine up hazel.

Hi Cath...it's your sis in law here!! I'm in work and having probs printing the whole tree....has the new format changed today? I printed it off at lunch fine but have just tried to print it off again and first it didn't show at all like you have said and then it did...but won't print!!!! Ahhhhhrrrrrrr.xxxxxxxxxx

Here you are Catherine try downloading flash player... http://www.soft32(.)com/download_500.html Someone else seems to be having the same problem :~( XX Sioux

ok thanks sioux your a wizz at this pooter stuff arn't you! I worked on pooters for years but only your microsoft, powerpoint, excel and quark as got a mac not a pc. thanks catherine xx

Catherine, It sounds like you're computer is having trouble opening your tree possibly because you may be missing a bit of software. It's hanging at the >> Load Flash Viewer point. The tree is in Java Script I think, and opens using Macromedia Flash. Just not sure if you need to download anything to cure it. Message genes and ask them. I'm sure they'll be able to answer you. XX Sioux

I can't understand any of it, esp that tree viewer with the circle thing going round. Prefer the old one. You just get use to it then people change it. catherine xx

Steve- I get my immediate family but not the others, full tree etc. it automatically displays my immediate family anyway.when you click on My fam tree. The only way it lets me view other if I click back on names going backwards.Thanks. Teresa just tried that and it worked.lol.Thankyou. catherine xx

Just been given this tip: Click on shared trees, then when you have opened one of the other trees you have permit to view, go to the drop-down list at top right for list of trees, and at the top of the list is 'your tree'. It's a view of the old format.

just tried it steve thanks still says same thing. I click on change view-tab comes up with -immed fam -Full tree -ancestors -descendant. whichever one I choose then comes up with the other screen as on earlier post. But no tree ever shows just the green circle going round, it this correct, and how long to wait before your tree shows.? If I click on 'my fam tree' left page, it comes up with my immediate family to me. catherine xx

I'm a bit confused with this as I go to my tree, ask to view full tree a screen comes up with this: Request Tree data (tick) Analyse relations (tick) Analyse relationships(tick) Calculate positions(tick) Create flash movie data(tick) Load flash viewer (green circle going round and round) Send data to flash viewer it never shows it just this screen. catherine xx

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