General Chat

I have my fingers crossed. I am on the .co.uk site and it is behaving. Oh heaven.

While this is not connected to the GR problems I must thank the very clever, techno astute person who suggested Firefox as a browser.

Oh this is so good. The overall speed at which my sites now download and the ease at which I can navigate around them is unbelievable.

The silly commericals have also stopped flashin at me. Whooo hooo!!

I know I'm off topic. Too bad.

Linda - you can contact GR directly by email --

[email protected]

You don't have to go through this site.

Strangely enough I am on the co.uk site, don't know how that happened as I am usually on the NZ site.

For the 2nd time in 72 hrs I've not been unable to access my tree or and other tree's. So, wrote to genes customer support guess what? when I came to preview my message all I got was a message that ther was a fault so that means unable to contact genes.
Look's like tthe 'Dark Side' is winning

"And I did notice that the address is the .com.au version of GR."


Wonderful! Even THEY can't get the .co.uk site to work!

:rofl:

I still haven't had any reply at all. I've been writing to info@ which is where much of my mail from them comes from. Guess I'll just forward the whole thing to support @ ...

I'm doing okay today, but my mileage may vary in 5 minutes ...

Please see my posting on the thread by Fregar at 12.36. And it is still not sorted. I am on the GR New Zealand site at the moment.
Julia in Derbyshire

Well it is very strange and I may be tempting fate but I have had no problems whatsoever today. This is the reply I got from support
Thanks for bringing this to our attention. This problem has now been fixed. Please go back to the site and try again.

Please let me know if you require further assistance.

Then I got a second one:
Thank you for writing again. Your comments have been referred to the Technical Team and they will investigate.

We appreciate you taking the time to advise us.


I did send twice but had already had a rely to the first one.

They do not need to recreate the problem; all they need to do is accept the word of their customer and, perhaps, an apology would be nice, too, as the site is not always fit for its purpose, and then sort it out! :-)


PS as I tried to post the above, "service unavailable" appeared. Is it no wonder that some of us do not bother with the site so much nowadays?

I received reply saying... 'your registration is complete,please type in your email address and password'
.....?...still doesn't give me an answer as to why i've not been able to access site for few days! my registration is 6 years old, GR. must think I'm a newby ..tsk

How thick do they think I am?

I told them I could only access GR through GR NZ and they told me...

(paraphrased)

You may have accidentally stored the URL for GR NZ on your computer.

Use this link (uk site URL).

Sue (who really isn't thick at all)

I have received a reply to my query from GR. I will post it here. If we experience similar problems in the future I would like to think that all GR clients do as they request and email them an explanation of the problem, and what operating system and browser each person is using.

This is their reply....................

"Thank you for bringing this to our attention.

I have just tested this and have been unable to recreate this problem.
If the error persists, I would be grateful if you would let me know which operating system and browser (and version of that browser) that you are using to access the site in order that I may attempt to recreate this issue and further investigate for you. If you could also give me step-by-step details of what is happening when you try to do this, then that'd be really helpful.

Many thanks in advance of your co-operation."
.........................

The email address is [email protected]

And I did notice that the address is the .com.au version of GR.

It has taken me three attempts to log on.... and in between I poped into a couple of other sites I belong to with no problem at all... and googling is dead fast, so nothing wrong with my pc, or my connection..... just whenever I tried to get into GR.

Love

Daff xxxxx

*popped*, even, lololol!!

I have been trying to get onto site and join in the threads,but keep being thrown off,message saying"sorry you're leaving us" ?? and no internet connection?also have no threads!!........can I expect a rebate later?

Yes |I got the traffic remark, don't see how when half the time you can't even access it. I know that the traffic increases when WDYTYA is on but this has been ridiculous, nothing to do with the number of people using it. How do they think Ancestry copes. If the amount of people using it causes the site to lock up then why are they taking our money? It obviously is not fit for the job.

The reply I got was to the effect that there was an unprecedented amount of traffic on the site at the moment. All sitting there cussing I dont doubt! Little better today.

My e mail asked them to come on here and tell us the customers what is going on and that when we pay for a service we expect to receive it - or words to that effect.

I can only get on via GR NZ now.

Really efficient service for all their paying members.

GR sort yourselves out.

Dear Diary ...


How very courteous of you to reply to my messages. (This is where the little "dripping sarcasm" icon goes.)

I understand that paying customers at this website who have submitted reports of the malfunctions -- that are continuing as I speak -- are still being informed that no other complaints have been received.

How can you sit there with your bare faces hanging out and tell even one customer that lie -- when obviously one of the first two to be told it is the SECOND person to submit a complaint?

The site is not working.

FIX IT.

Ha, Don't be fooled by that trick. It will send it and keep sending it each time you click submit. Just does it in its own good time. Actually for about the last ten minutes it has been really good, behaving itself, and fast.

Someone must have found the on switch.

I have just tried to send another message and it just would not send so i have resorted to an ordinary e mail now.