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Computer help needed please :-}

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ProfilePosted byOptionsPost Date

Blue Moon

Blue Moon Report 6 Dec 2009 14:35

CD drive gone kerput on daughters laptop she keeps getting this message

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

she has downloaded the a driver off Internet which we think is the correct one but the computer will not recognise it

Help please !!

Blue Moon

Blue Moon Report 6 Dec 2009 14:43

Thanks for replying. Yes, but the restore will only go back a couple of days and it wasn't working a couple of weeks ago. Not sure if I can do anything further back??

Blue Moon

Blue Moon Report 6 Dec 2009 14:57

Ok, thanks for looking, I'll have a look at that.

Blue Moon

Blue Moon Report 6 Dec 2009 15:37

JAE4,tried it still can't get it to work,but thanks anyway.

Blue Moon

Blue Moon Report 6 Dec 2009 17:37

Evening Budgie

We have had a look at System Restore,my daughters laptop will only allow her to restore back to 3rd Dec,she has not got a box to tick for the option of going back ant further,
my Husbands has a box to tick and it will allow him to restore back to November, both the laptops are using Vista.

Tomorrow I will ring the "Computer Man " and see if he will have a look for us.

Thanks for trying help.

FootieAngel

FootieAngel Report 6 Dec 2009 17:54

Hi Blue I hate it when that happens am afraid its system restore to checkpoint when last ok I don't think the vista programme will matter I think thats only if restoring to default or factory setting which personally I wouldn't advise the other way is enter the set up menu but I wouldn't advise that either unless guided by the tech guy it could get messy hope you sort it soon x

Researching:
Martin, Loundes, Kendrick, Mocroft, Vanes, Cadman, Finch, Brazenhall, Boden, Goodman, Beddard, Lagoe, Innocent Dudley, Willenhall, Mancetter, Atherstone, Staffordshire, Warwickshire

FootieAngel

FootieAngel Report 6 Dec 2009 17:56

ps this is why its important to back up everything on disc, usb or external hard drive x

Researching:
Martin, Loundes, Kendrick, Mocroft, Vanes, Cadman, Finch, Brazenhall, Boden, Goodman, Beddard, Lagoe, Innocent Dudley, Willenhall, Mancetter, Atherstone, Staffordshire, Warwickshire

Blue Moon

Blue Moon Report 6 Dec 2009 18:41

Hi S'no~angel

thanks for your advice,
my daughter has gone home now and thankfully taken her laptop back with her,
I don't really know what she thought I could do,she should know by now I can break or make things worse,
its second nature to me...lol