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502 bad gateway

ProfilePosted byOptionsPost Date

Christine

Christine Report 11 Jun 2019 15:19

Hello hopefully someone can assist me as I do not seem able to get a response from the support team. Does anyone know what this message means? i can no longer access my family tree which is obviously very worrying. Any ideas?

+++DetEcTive+++

+++DetEcTive+++ Report 11 Jun 2019 15:31

explanations on the internet seem to suggest it’s a server problem.

Have you emailed GR directly?
Support@genesreunited.co.uk

They aim to reply within 3 working days.

+++DetEcTive+++

+++DetEcTive+++ Report 11 Jun 2019 15:34

Old article from The Guardian

https://www.theguardian.com/technology/askjack/2013/aug/01/502-bad-gateway-error

Florence61

Florence61 Report 11 Jun 2019 18:23

I had that message this morning but I just went off the site and then went back in without a problem.

Try signing out and then resigning in to see if that makes a difference. if you still cant access your tree then maybe email support.
Can you do anything else though like search or send messages?

Florence in the hebrides

Christine

Christine Report 12 Jun 2019 17:02

Hi Thank you. it did seem to resolve itself after a couple of hours but nothing from support which is very disappointing.