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Error Error Error

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ProfilePosted byOptionsPost Date

RolloTheRed

RolloTheRed Report 3 Sep 2019 10:11

no problems here :-)

It is odd that they ask for a screen shot as it tells them nothing.
BrightSolid tech staff ( though not customer support it would seem) have access to the IIS server logs which show all connections to the server in real time and are usually used to analyse any problems. All that they need is your logon name or email - no need for password.

So either it is indifference or incompetence or some manager applyng the good 'ole 90/10 rule.





Mel Fairy Godmother

Mel Fairy Godmother Report 3 Sep 2019 10:08

Shirley I am getting the Error Page every time I try to get to my thread. Its been going on for so long now you would have thought they could have done something about it by now.

All our reporting dos'nt seem to be doing any good and I for one am getting fed up with waiting to get on the thread.
Sometimes when I have got on there there is only my post there and when I go back there have been other postings that I hav'nt seen before.

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 3 Sep 2019 07:34

And yet again a few minutes ago trying to change from genealogy board to general
:-(

LondonBelle

LondonBelle Report 30 Aug 2019 22:29

I've had terrible problems today and like Island was asked to copy the link and send a screenshot. :-0

Well, it's happened again just now so I've sent a copy of the link and a screenshot of the error message as requested......over to GR :-)

Edit

Would you believe it, I've just got an Error Message posting this Post :-| :-|

Island

Island Report 30 Aug 2019 19:14

GR ask for screenshots of the error message - must work the same as tea leaves :-D

I haven't had one since they asked :-(

Mersey

Mersey Report 30 Aug 2019 18:39

Me too!! :-P :-P

Fly

Fly Report 30 Aug 2019 18:34

I am getting the Error message again :-|

PatinCyprus

PatinCyprus Report 30 Aug 2019 14:01

I have had the error message today at times very slow on here and timing out.

Posting a bit of a nightmare sooooooooo slow and you never know whether to try again or how many postings will appear. :-(

Island

Island Report 30 Aug 2019 13:39

Don't forget your sun hat Rollo :-\

RolloTheRed

RolloTheRed Report 30 Aug 2019 12:10

'ere we are in sunny Bournemouth for the air show
No problems at all using both 4G & free wifi.

I have noticed that those complaining about their connexions never ever give any details. Why not ?

KathleenBell

KathleenBell Report 30 Aug 2019 12:00

I just got the Error page when trying to get on the site. I clicked on the Genes logo on the error page and got in that time - but very slowly. Was also getting posts adding twice or not adding at all yesterday.

I really think this site is getting to be too much like hard work. Think we all should get an extension to the length of our subscription.

Kath. x

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 30 Aug 2019 09:13

Just got it again trying to switch boards

Had to go back and try again and it switched over then to this board

LaGooner

LaGooner Report 29 Aug 2019 22:05

Same here too I have tried everything that Allan has and not an iota of difference :-| :-|

Allan

Allan Report 29 Aug 2019 21:53

Same here :-|

The site has been OK over the last couple of days and now the problem is back with a vengeance.

I've cleared my cache, signed out and back (normally I stay signed in) and have tried a different browser. Nothing makes an impression on the problem :-S

Mel Fairy Godmother

Mel Fairy Godmother Report 29 Aug 2019 20:38

I am still having trouble ................... wish they would sort it out.

Rambling

Rambling Report 24 Aug 2019 11:28

Island, I got straight in this morning from my usual link and I didn't do anything either :-) FMP also seems to be fixed no error 500 there.

Island

Island Report 24 Aug 2019 09:59

I didn't do any of the things GR asked for - as per and since last night service is fine. So obviously GRs problem again. I hope everyone else is back to normal?


Ditto Ann. ;-)

AnninGlos

AnninGlos Report 23 Aug 2019 19:59

Oh Rollo stop gloating.

Barbra

Barbra Report 23 Aug 2019 16:38

67 All out England :-0 a bit better now getting on the site
:-D

RolloTheRed

RolloTheRed Report 23 Aug 2019 15:30

Ere we are in Tesco free wifi
Quick connect to GR no probs.
back to the Ashes while oh shops.

Sony Experia xz1 android 8

Ymmv