Help Centre - Frequently Asked Questions


Complete FAQ Listing

I have a new email address - how do I update my membership?

First of all, login to Genes Reunited with your old email address and password, then go to the  My Account page. In the panel on the left hand side of the page you’ll see different options where you can update your email address, password, change the type of subscription you have and choose which emails you receive from us.

If you have forgotten your email address or your password, please contact the Customer Support Team with your full name (please include your maiden name if applicable) and the year and place of birth so that we can provide you with the email address you registered with and a link to reset your password. 


Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift